Mechanical Integration
Some Integrators will purchase Payter hardware as part of an existing solution e.g. an EV Charger. In these cases, much of this section is already established and should be documented by the supplier.
Payter recommend however that everyone completes the questionnaire, as it can provide peace of mind or even act as a catalyst to seek out missing documentation/solutions.
Mechanical Integration Questionnaire
Payter provide this as an online form to complete, available here: Link to Questionnaire Online - link TBC
The form is dynamic, and only questions that are relevant will need to be completed.
Questionnaire FAQ's
My terminal is supplied already installed, do I need to complete this form?
Payter recommend it is completed; There will be a significantly reduced question set, but there may be areas that Payter see as important that have not been considered by your overall solution.
We have already defined how we will fit the terminal.
Payter would appreciate being able to validate this; There are aspects of terminal performance that can be affected by the installation, and it is important to ensure these were considered.
Our terminal fitting is being completed by a 3rd party.
Payter suggest completing the form as part of a review with them. It may prevent future issues if key fitting requirements that have not yet been discussed are implemented as early as possible.
We have completed the questionnaire but have questions about accessories and mounting options.
Payter can meet with Integrators at any point during the Project Delivery phase to discuss and agree the required accessories to ensure the secure and functional installation and communication of Payter terminals.
Hardware Best Practice
Payter terminals, and modern payment hardware more generally, have several features that require extra care.
Security Features
The Apollo Family of terminals are PCI PTS v6.x certified secure cryptographic devices. They are capable of cardholder PIN verification. This certification mandates the inclusion of multiple security features, some of which impact storage and handling of the terminal.
Tamper Detection & Prevention Measures
- Like all PCI PTS 6.x certified devices, the Apollo family are sealed units with no user serviceable parts inside. Any attempt to dismantle these devices will immediately trigger tamper detection, resulting in a "Security Violation" (Tamper mode). Opening the terminal invalidates any warranty, and a repair or replacement will be required.
- The Security Violation tamper detection & prevention features may also be triggered by other causes including:
- The use of incorrect mounting hardware such as screws which are too long and penetrate the casing
- Over-tightening of screws when mounting causing subtle twisting to occur in the terminal casing
- Extreme vibration, drops or impacts
- Exposure to extreme temperatures outside of the supported specification (-40C to +100C)
- Internal battery depletion or voltage otherwise out of range.
Battery & Shelf Life
Link to page TBC
The features above are a requirement in all modern payment terminals with PIN verification capability. Payter are unable to remotely fix or otherwise reset any Production/Live terminals in a Security Violation/Tamper state. Care should be taken when storing and handling these devices.